Ticket exchange policy and procedure
Policy
There are no refunds.
Exchange requests are accepted up to two business days before the concert – No exchanges will be possible after that time.
A fee of $10.00 per ticket (plus taxes) applies to subsequent exchanges.
- No exchange fee for subscribers.
Some restrictions may apply.
For details, please contact customer service.
Procedure
By phone
Call one of our sales advisors, who will be pleased to exchange your tickets.
To contact us:
514 842-9951 / 1 888 842-9951
Monday to Friday: 9 a.m. to 7 p.m.
Saturday: 10 a.m. to 4 p.m.
In person
Simply show up with your tickets at our box office during business hours and one of our advisors will be pleased to serve you.
OSM Customer Service
1600 Saint-Urbain Street
Montreal (Québec) H2X 0S1
Monday to Friday: 9 a.m. to 5 p.m.
